Spin-kings Self-Exclusion Options and Durations
Self-exclusion is one of the most effective tools for maintaining control over your gambling habits. At Spin-kings, the process is designed to be clear and accessible, giving you the power to step away for a set period. Below you will find a complete guide to the available durations, step-by-step instructions, required documentation, and common pitfalls – all written to give you concrete, actionable information.
Understanding Self-Exclusion Options
Self-exclusion prevents you from accessing your account for a chosen period. Once enabled, you cannot log in, place bets, or deposit funds. This measure is irreversible for the selected duration, so it is important to choose carefully. At the casino, the feature is available under the “Responsible Gambling” section of your account settings. No request for reactivation will be processed until the term ends, and even then a cooling-off period may apply. The policy covers all products offered by the operator, including live casino, slots, and sports betting.
Available Self-Exclusion Durations
The following table lists the standard self-exclusion periods offered. Each option comes with a mandatory minimum term and recommended use case.
| Duration | Minimum Term | Best For | Reactivation Notice |
|---|---|---|---|
| 6 months | 180 days | Short break to reassess habits | Automatic after 6 months, but account remains locked for 24h after request |
| 1 year | 365 days | Medium-term recovery from problem gambling | Manual request with 7-day cooling-off after expiry |
| 2 years | 730 days | Extended period for serious behavioural change | Manual request with 14-day cooling-off after expiry |
| Permanent | Indefinite | Lifetime ban – irreversible without exceptional circumstances | Not possible; account remains closed forever |
Step-by-Step Process to Enable Self-Exclusion
The following numbered steps walk you through the exact procedure inside your account:
- Log in to your account and navigate to My Account → Responsible Gambling.
- Select Self-Exclusion from the list of options.
- Choose your preferred duration from the dropdown (6 months, 1 year, 2 years, or Permanent).
- Read the on-screen information box – it explains that all bonuses, including any unused Spin-kings bonus funds, will be forfeited.
- Confirm your choice by ticking the checkbox and clicking Enable Self-Exclusion.
- Verify your identity if prompted (see the next section for required documents).
- Once confirmed, you will receive an email acknowledging the start date and expiry.
Note: If you have a Spin-kings no deposit offer active, it will be cancelled immediately upon activation of self-exclusion. Similarly, any pending Spin-kings free spins are lost. Be sure to use or forfeit these before proceeding.
Required Documents and Verification for Self-Exclusion
To prevent accidental or unauthorised exclusions, the casino may require identity verification before processing your request. Typically, you will need to provide:
- A clear photo or scan of your government-issued ID (passport, driving licence, or national ID card).
- A recent utility bill (no older than 3 months) showing your name and current address.
- If the name on the account differs, a marriage certificate or deed poll document.
Documents are uploaded via the Verification tab in your account. The Support team reviews them within 24 hours. Once approved, the self-exclusion period begins automatically. Note that any unused Spin-kings promo code will expire at the moment of verification, so do not apply new codes after you initiate the process.
Common Troubleshooting and Issues
Even with a clear process, users sometimes encounter obstacles. Below are the most frequent problems and how to resolve them:
- Cannot find the self-exclusion option – Ensure you are logged in and check under the Responsible Gambling section. If it is missing, clear your browser cache or try a different device. If still absent, contact support via live chat.
- Duration options are greyed out – This usually happens when you have a pending withdrawal or an active bonus. Settle or forfeit the bonus first, then refresh the page.
- Verification documents rejected – Common reasons: blurry image, expired ID, or mismatched address. Re-upload clear documents and ensure the name and address match exactly what you used during registration.
- Still receiving marketing emails after exclusion – Self-exclusion does not automatically stop marketing; you must separately opt out by emailing support with the subject “Marketing Opt-Out”. Include your registered email address.
- Want to cancel before the period ends – Cancellation is not possible. The only exception is a formal written request in extreme circumstances (e.g., medical emergency), but it is almost never granted. Always choose a duration you are comfortable with.
Additional Support and the Role of Third-Party Tools
Self-exclusion is just one layer of protection. For extra help, consider using third-party tools such as GamStop or blocking software. The casino also provides links to counselling services in the footer of every page. Finally, if you ever need to revisit your exclusion options or check your remaining duration, you can always log in (once the exclusion ends) and manage your settings at the official site. For direct access to the responsible gambling page, visit spin-kings.gb.net and navigate to the “Responsible Gambling” section. Remember, the team is available 24/7 via live chat for any questions about your account or the exclusion process.